We want you to love what you have ordered, but if for some reason you don't, here's what to do...

  

HOW DO I EXCHANGE?

Mahalia Brown may exchange subject to the following conditions:

  • Goods must be returned within 14 days of purchase with the original receipt
  • Does not apply to accessories, hosiery, lingerie or swimwear
  • Does not apply to goods that are worn, washed, used, soiled or damaged by the customer
  • Shipping and handling costs are not refundable

If you are unsure whether you are eligible for an exchange please email customer service.

 

For exchanges requesting a change of size only, Mahalia Brown will happily cover the redelivery charge to send the goods back to you.

 

Should you wish to exchange the colour or style, please include your credit card details so that we may charge a reduced rate of $5 to send your goods back to you.

Alternatively you may include your own post bag.

 

We recommend you (1) use a traceable delivery method for all returns and (2) either insure your delivery for safe return to Mahalia Brown or declare the full value of the shipment so you’re completely protected if the shipment is lost or damaged in transit. If you choose not to undertake these recommendations you are responsible for loss or damage to the product during delivery.

 

Please send your exchange back to:

Mahalia Brown Online

68 Kuringai Rd

Tootgarook, Victoria 3941  

 

 

In-store 

If you believe you have met our return conditions you can exchange your purchase at any Mahalia Brown store, subject to Store Manager’s approval and stock availability.*

 

 

 

HOW DO I REFUND?

Refunds are only available if goods are damaged on delivery. (Not by customers)

 

To obtain a Refund you must meet these return policies;

  • Does not apply to sales items
  • Does not apply to accessories, hosiery, lingerie or swimwear
  • Does not apply to goods that are worn, washed, used, soiled or damaged by the customer
  • Shipping and handling costs are not refundable

 If you are unsure whether you are eligible for an exchange please email customer service.

 

We can also issue credit notes which can be available online.

 

Please send your return back to: 

Mahalia Brown Online 

68 Kuringai Rd

Tootgarook, Victoria 3941

 

If you are unsure and require further assistance to ensure you are making the correct purchasing decision our customer service is more than happy to help.  

 

If you would like to return an item simply email us at customerservice@Mahalia Brown.com.au

 

You must let us know you intend to exchange or return your order within 7 days of delivery and return the item to us within 7 days.

Your satisfaction is our priority, so please take the time to familiarise yourself with the following conditions: Although you may try on an item, all return products must be in new and unused condition, with all tags attached.

Returns and exchanges of international purchases or sale items must be returned at the customer’s expense.  

 

MY PURCHASE DOESN’T FIT ME - CAN I EXCHANGE FOR A DIFFERENT SIZE?

Mahalia Brown is happy to exchange the size of online purchases. For hygiene reasons we are unable to exchange accessories, hosiery, lingerie or swimwear.  Please contact our customer service if you require more product information.   

 

 

WHAT SHOULD I DO IF I RECEIVE FAULTY PRODUCT/S?

Goods are inspected before packaging to ensure they are in excellent condition. Products are packaged carefully to ensure minimal chance of damage during transit. If you receive a damaged or defective item please contact Mahalia Brown immediately.

 

 

WHAT SHOULD I DO IF I RECEIVE THE WRONG ORDER?

We apologise if you receive the wrong order. Please contact our customer service immediately so we can resolve the issue for you.

 

 

WHEN WILL I RECEIVE MY EXCHANGE?

When your item/s is received by the warehouse we will send you email notification . Your exchange will be processed in 3 business day. We can only exchange size if we have your size available. This process may take 2- 7 days so please allow for additional time to receive your exchanged delivery.   Mahalia Brown will send you email notification when your order has left the warehouse.


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